Australian Achiever Awards 2008

ARNOLD GROUP AUSTRALIA PTY LTD SCORES 98.3 1% FOR CUSTOMER SATISFACTION

The judging process for the 2008 Australian Achiever Awards for Victoria’s Employment, Training & Consultancy Services category was completed on 2nd May.

Arnold Group Australia Ply Ltd scored a highly recommended 98.3 1%. Now into its eleventh year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a businesses’ own customers - an indication of a well run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award system focuses on seven criteria, each scored separately, namely:

• Time Related Service,
• Addressing Client Needs,
• Care and Attention,
• Value, Attitude,
• Communication and Overall Perception.

The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved over the last five years can be viewed at www.achiever.com.au

Some of the comments Australian Achiever received from Arnold Group Australia Ply Ltd clients are:

“The Arnold Group have a very good work and service ethic. They bend over backwards to meet your needs and they are very good at keeping you informed. They keep you up to date constantly and they understand the needs of the customer. They only put forward quality candidates and they are very professional in their manner.”

“The Arnold Group endeavored to find out what the real need was in our business so that they could place the right candidate for the right position. They think outside the box and respond calmly. They always found a solution in a timely manner and were honest when coming to salaries, they go above and beyond and are very professional in a friendly way. They are also very polite and obliging. This is an excellent organisation and Glenn is always looking for ways to improve the business. I just love working with them because they are so easy to get along with.”

“The first thing that comes to mind is integrity. The Arnold Group are a niche group who specialise in certain areas of industry groups. They cater spec~caily to your needs. Glen has been in OH&S and workers comp for sometime and knows his business well. They deliver on what they promise and they will tell you if they can’t They screen candidates particularly well and are friendly and very professional.”

For verification of this report, please call Geoff Harwood, Director, Australian Achiever, 1800 638 318.